Terms of Service

Fresh Start Duct Cleaning Services Inc.
Last Updated: August 9, 2026

By booking or receiving services from Fresh Start Duct Cleaning Services Inc. (“Fresh Start,” “we,” “our,” or “us”), you acknowledge that you have read, understood, and agreed to the following Terms of Service.

1. Services Provided

Fresh Start Duct Cleaning Services Inc. provides residential and commercial duct cleaning, dryer exhaust cleaning, furnace cleaning, HRV/ERV cleaning, sanitization, and related air quality services.

All services are performed using professional equipment and reasonable industry-standard practices.

The scope of work is based on the service and package selected at the time of booking. Services may vary depending on the condition, accessibility, configuration, age, and type of equipment and duct system.

2. Estimates & Pricing

Prices displayed on our website, advertisements, social media, booking platform, or estimates may be subject to confirmation based on the actual conditions found at the property.

Additional charges may apply for services or conditions outside the standard package, including but not limited to:

Additional vents or returns beyond the package allowance
Additional furnaces or HVAC systems
Attic or crawl-space access
Second-level or difficult-to-access dryer exhaust systems
Excessive debris or contamination, including soot or construction debris
Excessive buildup requiring additional cleaning time or equipment
Replacement parts, including dryer vent covers, flex hose, fittings, or other components
Additional labour or time required beyond the standard service
Conditions requiring specialized equipment or additional personnel

Customers will be advised of applicable additional charges before additional work is performed whenever reasonably possible.

3. Customer Responsibilities & Property Access

The customer is responsible for providing safe, clear, and reasonable access to all areas and equipment required to complete the scheduled service, including:

Furnace and HVAC equipment
Ductwork
Supply vents and return vents
Dryer and dryer exhaust
HRV/ERV equipment
Electrical outlets
Attics, crawl spaces, mechanical rooms, or other required service areas

Customers are responsible for removing personal belongings, furniture, clutter, or other items that prevent reasonable access to the areas being serviced.

If required equipment or areas are inaccessible, unsafe, excessively cluttered, or otherwise unsuitable for service, Fresh Start reserves the right to decline, postpone, or discontinue the service.

4. Service Call Fee

A $149 + HST service call fee may apply when our technicians arrive at the property and are unable to proceed with the scheduled service because of conditions that prevent the work from being safely or reasonably completed.

This fee may apply in situations including, but not limited to:

Asbestos or suspected asbestos-containing materials that may be disturbed during the service
Other hazardous, contaminated, or potentially hazardous materials or conditions
Unsafe working conditions
Excessive clutter or belongings preventing safe access to required equipment or areas
Inaccessible furnace, ductwork, vents, returns, dryer exhaust, HRV/ERV equipment, or other components
Unsafe, damaged, deteriorated, or improperly installed HVAC equipment or ductwork
Damaged or deteriorated materials that may be disturbed during the service
Electrical, structural, environmental, or other property conditions that create a safety concern
Attics, crawl spaces, mechanical rooms, or other areas that cannot be safely accessed
Conditions requiring specialized equipment, additional personnel, professional remediation, or preparation before the requested service can be completed
Any other condition that, in our professional judgment, presents a safety risk to our technicians, occupants, or property, or prevents the service from being completed as booked

Asbestos & Hazardous Materials

Fresh Start Duct Cleaning Services Inc. does not disturb, remove, remediate, or work on asbestos-containing materials.

If asbestos or suspected asbestos-containing materials are identified or reasonably suspected to be present in an area that may be disturbed by our work, we may stop or decline the service for safety reasons.

Customers are responsible for disclosing any known asbestos, suspected asbestos, hazardous materials, contamination, or other conditions that may affect our ability to safely perform the service before our arrival.

Where applicable, the customer may be required to obtain professional testing, removal, remediation, or clearance before Fresh Start can return to complete the requested service.

The $149 + HST service call fee may still apply when the service cannot proceed due to asbestos, suspected asbestos, hazardous materials, or other unsafe conditions.

Purpose of the Service Call Fee

The service call fee covers the technician's travel, time on site, assessment of the property and equipment, scheduling, and other costs incurred when the scheduled service cannot proceed.

The service call fee is separate from the cost of the requested cleaning service and does not include any cleaning, remediation, testing, repair, or replacement work.

Where reasonably possible, Fresh Start will attempt to identify potential issues before the appointment. However, certain conditions cannot be confirmed until our technicians inspect the property or equipment in person.

5. Cancellations & Rescheduling

We require a minimum of 24 hours' notice for cancellations or rescheduling.

Failure to provide sufficient notice may result in a service call or cancellation fee.

Fresh Start may also reschedule or cancel an appointment when weather, safety concerns, equipment issues, staffing circumstances, or other conditions make it unreasonable or unsafe to perform the service.

6. Payment Terms

Payment is due upon completion of service unless otherwise agreed to in writing.

We accept approved payment methods listed at the time of booking.

Late or unpaid balances may be subject to additional charges where permitted by law.

A 2.4% credit card processing fee will be applied to credit card payments and will appear as a separate line item on the final invoice.

Customers may avoid this processing fee by paying by debit, e-transfer, cheque, or cash.

7. Service Results & Limitations

Fresh Start guarantees professional workmanship; however, results may vary depending on the condition, age, configuration, accessibility, and construction of the HVAC system.

Duct cleaning and related services cannot guarantee the complete removal or elimination of:

All dust or debris
All allergens
All odors
All contaminants
Mold or microbial growth
Existing stains or discoloration
Contaminants located in inaccessible areas
Contaminants originating from other sources within the property

Cleaning does not correct underlying HVAC, structural, moisture, ventilation, or air-quality problems.

Fresh Start does not provide HVAC repair, mold remediation, asbestos removal, or other specialized remediation services unless specifically agreed to in writing.

8. Damage & Liability

Fresh Start will take reasonable care while performing services.

However, we are not responsible for damage resulting from:

Pre-existing damage or deterioration
Aging, brittle, or weakened materials
Improperly installed ductwork or HVAC equipment
Hidden structural or mechanical defects
Loose, damaged, or deteriorated components
Previous modifications or repairs
Conditions that were not reasonably visible or identifiable before service
Failure of existing equipment or components due to age, condition, or deterioration

Customers are responsible for informing Fresh Start of any known defects, previous damage, asbestos, suspected asbestos, hazardous materials, or other conditions that may affect the service.

Customers should notify Fresh Start of any concerns regarding the service as soon as reasonably possible after completion.

9. Before & After Photos

Fresh Start may take photographs or videos of ductwork, vents, HVAC equipment, dryer exhausts, or other areas being serviced for documentation, quality assurance, and record-keeping purposes.

Photographs may also be used for educational or marketing purposes unless the customer requests otherwise in writing.

We will make reasonable efforts to avoid including identifiable personal information or personal belongings in marketing images.

10. Customer Property & Personal Belongings

Customers are responsible for securing valuables, fragile items, personal belongings, and items located near work areas before technicians arrive.

Fresh Start is not responsible for damage to items that are not removed or adequately protected by the customer when those items obstruct or are located within the service area.

11. Website & Intellectual Property

All website content, including text, photographs, graphics, logos, branding, videos, and other materials, is the property of Fresh Start Duct Cleaning Services Inc. or is used with permission.

Website content may not be copied, reproduced, distributed, modified, or used for commercial purposes without written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Fresh Start Duct Cleaning Services Inc.'s liability relating to a service is limited to the amount paid by the customer for the specific service giving rise to the claim.

Fresh Start is not responsible for indirect, incidental, special, or consequential losses or damages to the extent permitted by law.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable Ontario or Canadian law.

13. Right to Refuse or Stop Service

Fresh Start reserves the right to refuse, postpone, or stop a service where, in our professional judgment, conditions are unsafe, hazardous, inaccessible, unsuitable, or otherwise prevent our technicians from safely performing the requested work.

This includes situations involving asbestos or suspected asbestos, hazardous materials, unsafe HVAC equipment, excessive clutter, inaccessible areas, structural concerns, electrical hazards, or other conditions that may place people or property at risk.

Where a service is stopped or cannot proceed for such reasons, the applicable $149 + HST service call fee may apply.

14. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario, Canada.

Any dispute arising from these Terms or services provided by Fresh Start Duct Cleaning Services Inc. will be subject to the applicable laws and courts of Ontario.

15. Acceptance of Terms

By booking an appointment, approving an estimate, confirming a service, or allowing Fresh Start Duct Cleaning Services Inc. to attend the property to perform services, the customer acknowledges that they have had an opportunity to review these Terms of Service and agrees to be bound by them.

16. Contact Information

Fresh Start Duct Cleaning Services Inc.
Markdale, Ontario
Phone: 226-923-1634
Email: jennifer@freshstartductcleaningservices.com
Website: www.freshstartductcleaningservices.com