Privacy Policy

Last updated: February 25, 2026

Fresh Start Duct Cleaning Services (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Phone number
Email address
Service address or location
Appointment or booking details
Any information submitted through contact forms, chat, or email

We may also automatically collect limited technical information such as:

IP address
Browser type
Pages visited
Website usage data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide customer service
Schedule and manage appointments
Provide requested services
Send confirmations, reminders, or service updates
Improve our website and services
Maintain business records
Comply with legal requirements

We do not sell, rent, or trade your personal information to third parties.

3. Consent

By contacting us, booking services, or submitting information through our website, you consent to the collection and use of your information as described in this policy.

You may withdraw consent at any time by contacting us.

4. Information Sharing

We may share your information only when necessary:

With service providers who help operate our business (booking software, website hosting, etc.)
When required by law
To protect our rights, safety, or property

Any third parties we work with are required to keep your information confidential.

5. Data Security

We take reasonable steps to protect your personal information using appropriate security measures to prevent unauthorized access, disclosure, or misuse.

However, no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Improve website functionality
Analyze website traffic
Enhance user experience

You may adjust your browser settings to refuse cookies if you prefer.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if needed.

To make a request, please contact us using the information below.

9. Retention of Information

We retain personal information only as long as necessary to:

Provide services
Maintain business records
Meet legal or regulatory requirements

10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Fresh Start Duct Cleaning Services
P.O. Box 122
Markdale, Ontario N0C 1H0

Phone: 226-923-1634
Email: jennifer@freshstartductcleaningservices.com

13. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and applicable Canadian privacy legislation.